Case study: Cardiología Hiskin
How Cardiología Hiskin automated appointment management with a +impactoIA AI Employee: verified results from abril 2026.
Cardiología Hiskin implemented a +impactoIA AI Employee to manage appointments over WhatsApp without changing its existing diary system. These are the verified results for abril 2026.
Results
- 6,200+ interactions handled by the AI Employee.
- 93% of appointments resolved with no human involved.
- 47% reduction in patient no-shows.
- 75 hours of reception work freed up per month.
- Up to 960 messages handled in a single peak day.
Across 333 active patients in the measured period, the AI Employee received 6,205 messages and replied to 6,676, including appointments, rescheduling and admin queries.
Frequently asked questions about this case
- How did Cardiología Hiskin automate its appointments without changing diary systems?
- The AI Employee was integrated on top of the management system the clinic already used, operating as an additional WhatsApp channel: there was no need to migrate platforms or train the team on a new tool.
- What tasks does the AI Employee handle in this specific case?
- Appointment confirmation and rescheduling, receiving referrals attached over WhatsApp, and answering common admin questions, with handover to a person when needed.
- Are these results projected or measured?
- They’re measured data from the clinic’s real operation during abril 2026, not a projection.
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